Frequently Asked Questions
DentalATP — Privacy Policy
Effective date: 27 February 2026
Website: https://dentalatp.com
Operated by: BM Education FZE (“DentalATP”, “we”, “us”, “our”)
Contact: info@dentalatp.com
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use DentalATP.
1) Scope
This Policy applies to personal information collected through https://dentalatp.com, your DentalATP account, and related communications (email/support).
2) Information We Collect
A) Information you provide
- Account information: name, email address, username, password (stored in encrypted/hashed form).
- Subscription/billing information: subscription status, billing history, transaction identifiers (we do not store full card details if processed by a third-party payment provider).
- Support communications: emails/messages you send to us.
B) Information collected automatically
- Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, clickstream data, timestamps, referral URLs.
- Log data and diagnostics: crash logs, performance data, error reports.
- Cookies/similar technologies: to keep you signed in, remember preferences, and understand usage.
C) Learning/assessment data
- Practice activity: subjects/topics selected, number/type of questions attempted (MCQs/SBAs/SAQs/Flashcards), answers selected, scores, and performance analytics to help deliver the service.
3) How We Use Your Information
We use your information to:
- Create and manage your account and provide Platform access.
- Deliver subscription services, including Free trial access and paid renewals.
- Process payments and prevent fraud.
- Provide customer support and respond to inquiries.
- Improve content, features, and Platform performance (including analytics).
- Enforce our Terms & Conditions and protect our legal rights.
- Send essential service messages (e.g., account, billing, security, policy updates).
Marketing emails: We will only send marketing/promotional emails where permitted by law and/or with appropriate consent. You can opt out by contacting info@dentalatp.com.
4) Legal Bases (where relevant)
Depending on your location, we process personal data based on:
- Contract necessity (to provide the Platform and subscription),
- Legitimate interests (security, improvement, fraud prevention),
- Consent (certain cookies/marketing where required),
- Legal obligation (accounting, compliance, enforcement).
5) Sharing & Disclosure
We may share information with:
- Service providers/processors that help us operate the Platform (e.g., hosting, analytics, email support tools).
- Payment processors to process subscription payments (we do not control how they handle data; refer to their privacy policies).
- Legal and compliance: if required by law, court order, or to protect rights, safety, and security.
- Business transfers: if we are involved in a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of that transaction.
We do not sell your personal information.
6) Cookies & Tracking
We use cookies (and similar technologies) to:
- enable core functionality (login, session management),
- remember preferences,
- measure and analyse usage to improve the Platform.
You can manage cookies via your browser settings. Disabling certain cookies may limit Platform functionality.
7) Data Retention
We keep personal information only as long as necessary for:
- providing the service,
- maintaining accurate records (billing/accounting),
- resolving disputes,
- enforcing agreements,
- complying with legal obligations.
When data is no longer needed, we delete or anonymise it, where feasible.
8) Data Security
We use reasonable administrative, technical, and organisational measures to protect your personal information (e.g., access controls, encryption where appropriate). However, no system is 100% secure, and we cannot guarantee absolute security.
9) International Data Transfers
Your information may be processed in countries other than your country of residence (for example, if we use cloud hosting or third-party service providers). Where applicable, we take reasonable steps to ensure appropriate safeguards.
10) Your Rights & Choices
Depending on your location and applicable law, you may have rights to:
- request access to your personal information,
- request correction of inaccurate data,
- request deletion,
- object to or restrict certain processing,
- withdraw consent (where processing is based on consent),
- request data portability.
To exercise your rights, contact info@dentalatp.com. We may ask you to verify your identity before acting on a request.
11) Children’s Privacy
DentalATP is intended for users 18+. If you are under 18, a parent/guardian must create the account and consent to these Terms and this Privacy Policy.
If you believe a minor has provided personal information without appropriate consent, contact info@dentalatp.com and we will take appropriate steps.
12) Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies.
13) Changes to this Privacy Policy
We may update this Policy from time to time. We will post the updated version on https://dentalatp.com with a new effective date. Continued use of the Platform after changes become effective means you accept the revised Policy.
14) Contact
Questions or requests regarding privacy: info@dentalatp.com